Refund and Cancellation Policy
Last updated: July 15, 2026
States of Leisure LLC is committed to fair and transparent treatment of every guest. This policy explains how cancellations and refunds work for reservations booked directly with us or through VRBO. Reservations booked through Airbnb are governed by Airbnb's own cancellation and refund policies as displayed at the time of booking.
## Cancellation Policy
The following cancellation tiers apply to reservations booked directly with States of Leisure LLC and through VRBO:
- 60 or more days before check-in: 100% refund of all amounts paid
- Fewer than 60 days before check-in: No refund; 100% of amounts paid is retained
- Early departures: No refund for unused nights, regardless of platform
## How Refunds Are Processed
Refunds are issued to the original payment method used for the reservation whenever technically possible. Refunds are typically completed within 10 business days of approval. Actual receipt of funds may take additional time depending on your bank or payment provider.
In exceptional circumstances, including bank verification delays, investigation of a related dispute, or situations where an alternate payment method is required (see below), refund processing may take up to 30 calendar days.
## When a Refund to Your Original Payment Method Is Not Possible
There are several reasons a refund to your original payment method may not be technically feasible, including:
- An expired credit card, debit card, or bank account
- A closed, canceled, or restricted payment account
- A card read error, tokenization failure, or other processor-side technical error
- A merchant account processing limitation or restriction
- Any error, decline, or refusal from the card network, issuing bank, or payment processor
- Any other technical or administrative reason our payment processor is unable to complete the refund
In any of these cases, we will contact you to arrange an alternate refund method. By making a reservation and signing our Rental Agreement, you agree to provide alternate refund payment information within 5 business days of our written request so we can complete your refund promptly.
The primary alternate refund method is wire transfer. Zelle, Venmo, and CashApp may also be available at our discretion, typically for smaller refund amounts.
## Your Cooperation Is Required
We are committed to processing every refund that is owed. To make that possible, we need your cooperation with the refund process. This includes:
- Providing complete and accurate alternate payment information when requested
- Signing any written acknowledgment confirming the refund method and amount
- Responding to our communications about the refund within the requested timeframes
If we are unable to reach you or you decline to provide alternate payment information when required, we cannot complete the refund. Your cooperation is a condition of receiving your refund.
## Our Commitment to You
We are committed to refunding you whenever a refund is owed under the Rental Agreement. This includes:
- Cancellations made within the free cancellation window (60 or more days before check-in)
- Reservations we cancel for reasons other than a violation of the Rental Agreement
- Cases where the property becomes unavailable and no suitable alternative is accepted
- Unused portions of the damage deposit after the property is inspected
In every case where a refund is owed, we will complete the refund through your original payment method or, where that is not feasible, through the alternate method you provide.
## Non-Refundable Situations
The following are not eligible for refund:
- No-shows or failure to arrive on the scheduled check-in date
- Early departures or shortened stays
- Cancellations outside the applicable cancellation window
- Reservations cancelled due to violation of house rules or the rental agreement
- Falsification of booking information
- Dissatisfaction with the property, neighborhood, or amenities
- Weather or external conditions outside our control
## When We May Cancel Your Reservation
We take confirmed reservations seriously and will not cancel for convenience or to rebook at a higher rate. We may cancel a reservation only in the following circumstances:
- Unforeseen circumstances making the property unsafe (damage, maintenance emergencies, natural disasters, utility failures)
- Safety or legal concerns
- Permit or regulatory issues
- Sale or transfer of the property
- A listing error, availability conflict, or property discrepancy caused by inaccurate or falsified information supplied to us by a third-party property owner
- Force majeure events
In every such case, you will receive a full refund of amounts paid as your sole and exclusive remedy. Where a comparable substitute property is available, we will offer it to you first; you may accept the substitute in writing or take the full refund.
## If a Property Becomes Unavailable During Your Stay
If a property becomes unavailable, unusable, or unsafe after check-in, for any reason, we will offer a comparable substitute property if one is available. If no substitute is available or you decline it, you will receive a pro-rata refund for the unused portion of your stay, calculated from the date you vacate.
In these situations, a substitute property or a refund is your sole remedy. We are not responsible for travel expenses, alternate lodging costs beyond the refund, event or vendor costs, or other consequential losses, and we have no obligation to secure accommodations outside our own portfolio. Travel insurance is the appropriate mechanism for recovering trip costs of this kind, and we strongly recommend it for every reservation.
## Damage Deposits
For direct and VRBO bookings, a refundable damage deposit is collected 30 days before check-in. The deposit is 15% of the total reservation cost, with a minimum of $500 and a maximum of $3,000. Any unused portion of the deposit is refunded to your original payment method within 10 business days after the property is inspected following your stay. For Airbnb bookings, damage and related claims are handled through Airbnb's own damage and resolution process.
## Late Payment
Every scheduled payment is due within 72 hours of the invoice being sent. A 10% late fee applies to any invoice not paid within that window. Guests have 2 days after the late fee is triggered to pay the invoice plus the late fee to keep the reservation active. If not paid within the 2-day cure window, the reservation is automatically cancelled. Full details of the late fee policy are set out in the Rental Agreement.
## How to Request a Refund or Dispute a Charge
We strongly prefer to resolve any refund question or billing concern through direct communication before you contact your bank or card issuer. In most cases we can resolve refund requests within 3 to 5 business days.
To request a refund or discuss a charge, please contact us:
- Email: joe@statesofleisure.com
- Phone: (401) 684-8630
- Response time: We respond to refund inquiries within 3 to 5 business days.
## Chargebacks
Because we are committed to processing every refund that is owed, we ask that you contact us directly before filing a chargeback with your bank or card issuer. Our direct resolution process is typically faster than a chargeback and preserves your rights under this policy and the Rental Agreement.
Please contact us first at [joe@statesofleisure.com](mailto:joe@statesofleisure.com) or (401) 684-8630. We will respond within 3 to 5 business days. If we are unable to resolve your refund concern through direct communication, you may of course exercise your rights under applicable consumer protection laws and card network rules.
Nothing in this policy limits your rights under applicable consumer protection laws or card network rules for charges that were not authorized by you.
## Full Terms
This policy summarizes the refund and cancellation provisions of our full Rental Agreement, which governs all reservations. Where there is any inconsistency between this policy and the Rental Agreement, this policy governs the refund and cancellation mechanics and the Rental Agreement governs everything else.
## Contact
States of Leisure LLC
Email: joe@statesofleisure.com
Phone: (401) 684-8630